FAQ

Frequently Asked Questions

QUALITY

What makes your products different from other businesses?

All of  our items are handmade with care. We pride ourselves in quality work, ensuring consistency with the size and shape of each letter. We take the extra time to ensure the lettering on our hangers are straight and clearly legible. The wire is carefully inserted into the hanger to ensure that the end of the wire doesn’t snag your dress.

PRICING AND DISCOUNTS

Do you offer wholesale opportunities?

Wholesale opportunities are available however there is a minimum purchase amount. Please contact for further details.

 

Are discounts available if I order a large number of hangers?

Yes, discounts are available for purchases of 5 or more hangers. Please contact us for your coupon code. Don’t forget to keep checking our social media pages as promotions may change.

PROCESSING AND SHIPPING

How long will it take to get my order?

Our current turnaround time is between 1-2 weeks although we try our best to get them finished and sent out to you before that.

 

Shipping time varies depending on your location. Orders shipped within Canada will take approximately 2-7 business days to arrive. Orders going to the United States will arrive in about 2-5 business days.

 

Shipping upgrades and decreased processing times are available once on the checkout page. Please contact us prior to selecting the rush option to ensure we can meet your deadlines.

 

Where are you located? Can I pick my hanger up instead of having it shipped?

We are located in Vaughan, Ontario. Pick-up availability is limited. Please contact us to make arrangements prior to placing your order .

 

What happens if my item(s) arrived damaged?

While we take caution to package each item with care to ensure it arrives safely, we cannot be responsible for damages caused by the postal service.

 

Every order is shipped fully insured. If your order arrives damaged please contact us immediately. We will require photos of the box and damaged item in order to open a claim with the shipping company. When possible we will replace the item at our expense

CONTACT US

I tried contacting you through your website and haven’t heard back yet.

All inquiries will be responded to within 2 business days. If you have not heard back from us, please check your junk mail folder.

 

Help! I entered incorrect information on my order!

Please take a moment to double check your order details (spelling of names, dates, mailing address, etc). If changes are needed, please send me a message right away so we can update the order details on my end. We are not responsible for incorrect information, spelling errors, or wrong shipping addresses inputted by the buyer.

 

Care instructions for your hanger

Please hanger your hanger up in the closet or leave it stored safely in the box once it arrives. Please keep in mind that the wire is flexible so it can be bent and shaped to form your name. You should refrain from hanging anything on the wire writing as it will bend the wire.

 

If you notice that the wire is not straight you can straighten it out with your fingers. Just be careful not to pull down where it is attached to the hanger.

I opened this and immediately became so emotional! Its beautiful and perfect!! Thank you! ❤

Laura

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